REGULATOry information

H.R. Owen Plc is authorised and regulated by the Financial Conduct Authority (FCA) – FRN 310025.

Terms and conditions

Unless otherwise stated, you are hereby permitted to copy and use material published by H.R. Owen PLC on this Web service for the internal purposes of your organisation, provided you retain any copyright notice applying to the material. Individual items may have more specific terms and conditions associated with them, in which case those terms and conditions will apply to that item in place of this general permission. If the copyright owner of any material published on this service is not H.R. Owen PLC your rights in respect of that material will be as defined by the copyright owner of the material concerned.

Except as set out above, all rights are reserved and no right or licence is granted or implied under any copyright, patent, trade mark or other intellectual property right of H.R. Owen PLC or any other party as a consequence of the publication of any material on this Web service.

H.R. Owen PLC has no responsibility in relation to any material you obtain from any other Web site, even if you access it via a link from this service.

All material published on this Web service is provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Whilst every effort has been made to ensure the accuracy of the information contained on this website, errors may occur. Do not rely entirely on this information, check with the dealer about items that may affect your decision to purchase.

In no event shall H.R. Owen PLC be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise for any increased costs or expenses, for any loss of profit, business, contracts, revenues, or anticipated savings or for any special indirect or consequential damage of any nature whatsoever arising out of or in connection with your use of this Web service or of any material obtained from it.

Privacy Policy

H.R.OWEN and its group companies will hold and process any personal information, which you provide to us on this web site in order to facilitate and enhance the services, which we provide.

We from time to time make your personal information available to car manufacturers where a customer has purchased a vehicle or we have serviced vehicle, which they have manufactured. We or such trustworthy third parties may, from time to time; contact you for the purposes of market research or to provide details of offers which could be of interest to you. If you would prefer not to be contacted for these purposes, please indicate this on the relevant contact form.

Hyper-links
We may provide hyper-links from our web site to web sites of third parties. Please note that this privacy statement applies only to the contents of our web site and not to those web sites to which we may provide a link.

Information requests and updates
Please be assured that H.R.OWEN is happy, on request from you, to provide details of any personal information which you have provided us with (this may be at a small charge) and/or to cease to make use of your personal information for the above mentioned purposes.

As we take the issue of protecting your personal data seriously, we follow strict storage and disclosure procedures which means that we may occasionally require proof of identity from you prior to disclosing such information.

So that H.R.OWEN may provide you with an optimum service and comply with its obligations under UK Data Protection legislation, we would be grateful if you could please contact your nearest H.R.OWEN dealer if any personal information which you have provided to us becomes inaccurate or out of date.

Security
As you may be aware, no data transmission over the Internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect the personal information you provide to us, we cannot guarantee the security of your information and the use of our facilities (e.g. e-mail) is at your own risk.

Changes to this policy
We pride ourselves on keeping up to the minute in terms of the advances in technology and legal developments. As these areas are changing at an ever increasing rate, we request that you refer to our web site on a regular basis in order to ensure that you are aware of our most recent Policies and Terms and Conditions.

COOKIES

This web site uses cookies in a number of ways which are as follows:

Aggregated Site Usage Statistics

Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

Essential Site Features

Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.

Complimentary Site Features

The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.

Advertising with Cookies

Our website uses cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behaviour. You can opt-out of interest based advertising by visiting the following websites:

http://go.pardot.com/e/126241/choices-/3yy9lv/114140831
http://go.pardot.com/e/126241/2017-04-12/3yy9lx/114140831

We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners. This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use.

Complaints Resolution Procedure

Our Customer Complaint Process 

We take all complaints very seriously.  It is important to us that you are completely satisfied with your customer experience and the service we provide.

If you have a complaint we would like to help you……..

If the Brand Director or Group Aftersales Director is unable to resolve your complaint to your satisfaction, your co-operation will be sought to engage in Alternative Dispute Resolution to achieve an outcome that is fair and reasonable to all Parties. We have subscribed to The Motor Ombudsman Limited, an Alternative Dispute Resolution service, and their details are available on our website or at www.themotorombudsman.org

If you are not satisfied with any response we have a complaint handling procedure that you can use to resolve matters. If you are not satisfies following the conclusion of this procedure, where your complaint does not relate to a financial service, The Motor Ombudsman offers a CTSI-certified dispute resolution provider that we are prepared to engage with through the Alternative Dispute Resolution procedure. For details of this service you can contact their information line on 0345 241 3008 or visit www.themotorombudsman.org