Parts Advisor Bentley

Job Details

Location: Bentley Surrey

Salary: TBC at interview

Closing Date: 12 December 2019

Added: 17 October 2019

Job Description

  • To serve the customer in a polite and responsible manner and to ensure that payment is made to the Company's requirements and policies at that time.
  • To answer the phone as quickly as possible, obtaining information as required, enabling the parts to be supplied correctly.
  • To ensure Technicians are served as quickly as possible.   Parts that require ordering are obtained as quickly and economically prudent to do so.   All parts to be recorded prior to the Technician receiving them and booked out through the computer terminal as soon as possible.   Warranty parts that have been returned to be labelled, job cards stamped and parts to be located correctly as per procedure policies at that time.   To also comply with the lost sales procedure.
  • All stock and VOR orders to be checked against delivery and advice noted and located.   All discrepancies noted and relevant action taken for credits.   All parts requiring new location to be listed, locations given and entered on the computer as soon as possible after receipt.  All paperwork relating to returns to be completed as soon as possible and returned to the manufacturer.
  • All warranty labels to be checked against parts and discrepancies notified to Service.   Labels to be attached to parts, recorded, packaged and stored in designated area.
  • All non-customer access to the Parts department to be closed at all times and only authorized personnel allowed access.
  • Till to be cashed daily and locked at night.
  • Credit notes to be done promptly and in accordance with company procedure.
  • All gangways to be kept clear and floors and sales counters to be kept tidy.
  • All parts to be stored correctly and safely and sold in rotation.
  • Personal appearance should be in accordance with Company Policy.  
  • All customers should be treated in a polite and courteous manner in accordance with Company Policy.
  • Service counter not to be left unattended during working hours.   Tea and lunch break rotas to be observed.  Person last in attendance to secure Parts department and sign off computer as procedure requires.
  • To record and report any stock discrepancies to the manager directly.
  • To attend stock check as necessary and also required to do perpetual stock checks all year round.
  • To invoice all parts to all customers either on their account or on cash account.
  • To ensure that any stock adjustments to be signed off by the manager.
  • To maintain good housekeeping in designated area in the warehouse at all times.
  • Keep CRM updated with the correct customer details and to capture any emails and details of potential customers.
  • To maintain a good relationship with all staff and any Customers or suppliers.
  • To arrange your own cover on the Saturday rota.
  • To ensure the use of all manufacturers portals to keep up to date on any new information.
  • To comply with all the Quality and Health and Safety Standards agreed within the dealership and to have personal responsibilities for the application of the dealership's Policy and Procedures.
  • To carry out such work as the Parts Manager may require.

Vacancy Application

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