H.R. Owen COVID - 19 update

Thank you to all our customers for your continued loyalty over the past few weeks and months. Day by day we have been monitoring the impact of the Coronavirus and planning our safe and steady return to business as usual.

Now, as the UK begins gradually easing lockdown measures, we’re beginning to reopen safely. Our sales team continue to work remotely, while developing contactless handovers and virtual showrooms, and our aftersales facilities are now slowly ramping up for maintenance and repair work. Our staff will be working to stringent social distancing and hygiene standards, in line with the latest government advice so we’re expecting progress to be slow if we’re to uphold our usual levels of quality and safety. However, if you have any concerns or queries that require our assistance, please contact us and a member of our Service team will do their best to assist.

As for the reopening of our physical sales sites, we’re working hard to develop an environment for our customers and our staff that will be totally safe. We’re fortunate that our showrooms are large open spaces where it’s easy to practice social distancing, but we’ll be strictly enforcing maximum visitor numbers at any one time and providing clear signage on our newly introduced measures. Sanitizing products will be available for all customers and our staff will be operating contact-free, maintaining at least a 2m distance at all times.

What’s more, we will also be further bolstering the hygiene standards of our showrooms. All common areas will be regularly sanitized, the general cleaning of the showroom will become even more advanced and all cars will be fully sanitized between customers.

We understand any concerns you may have about visiting our sites when they reopen, but rest assured we are taking every precaution possible. On the links below you will be able to find a copy of the risk assessments we have carried out, our general guidelines for customers and the government guidance on how businesses should operate at this time.

Risk Assessments:

Customer Guidance 

Government Guidance

Thank you once again for your patience, loyalty and support. It’s meant a huge amount to everyone here at H.R. Owen, and we look forward to assisting you in the near future.

Until then stay well and look after yourself.

Should you require any help or assistance, please do continue to contact us. 

Ken Choo

H.R. Owen CEO

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